Terms of Service

Last Updated: February 27, 2026

Please read these Terms of Service ("Terms") carefully before using Nana's Care Team ("the App", "Service"). By accessing or using the App, you agree to be bound by these Terms.

1. Nature of the Service

1.1 Coordination and Recordkeeping Tool Only

Nana's Care Team is solely a coordination and recordkeeping tool designed to help family caregivers organize and document care activities. The App allows users to:

• Record medications as prescribed by licensed healthcare providers
• Log administration times and the person who administered medications
• Store contact information for care team members and healthcare providers
• Schedule and track appointments
• Record caregiver schedules
• Document observations and notes
• Store photos related to care

1.2 What This App Is NOT

Nana's Care Team is NOT:

• A medical device
• A substitute for professional medical advice, diagnosis, or treatment
• A medication management system that provides dosing recommendations
• A tool that interprets symptoms or health data
• A replacement for physician, hospice, nurse, or other licensed healthcare guidance
• A system that verifies medication accuracy, interactions, or appropriateness
• A reminder or alert system for medication administration

2. Medical Disclaimer

2.1 No Medical Advice

THE APP DOES NOT PROVIDE MEDICAL ADVICE. All medication information, dosages, frequencies, and administration times entered into the App are based solely on prescriptions and instructions provided by licensed healthcare professionals. The App merely records this information as entered by users.

2.2 Healthcare Provider Authority

All decisions regarding medications, treatments, and care must be made by or in consultation with licensed healthcare providers. Users must:

• Follow instructions from their physicians, nurses, hospice providers, and other healthcare professionals
• Verify all medication information with prescribing physicians and pharmacists
• Contact healthcare providers immediately with any questions about medications or care
• Call emergency services (911 in the United States, or your local emergency number) for any medical emergency

2.3 No Verification or Validation

The App does not verify, validate, or check:

• Medication dosages for accuracy or safety
• Drug interactions
• Appropriateness of medications for any condition
• Accuracy of user-entered information
• Timing or frequency of medication administration

3. User Responsibilities

3.1 Accuracy of Information

Users are solely responsible for:

• The accuracy of all information entered into the App
• Verifying medication details against original prescriptions
• Ensuring care activities align with healthcare provider instructions
• Maintaining current and accurate contact information

3.2 Not a Reminder System

The App is not designed as a reminder or alert system. Users must not rely on the App to remind them when to administer medications. Users remain fully responsible for following their healthcare provider's prescribed medication schedules.

3.3 Eligibility

You must be at least 18 years of age to use this App. By using the App, you represent that you are at least 18 years old.

4. Limitation of Liability

4.1 No Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

4.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NANA'S CARE TEAM, ITS OWNERS, OPERATORS, AFFILIATES, OR LICENSORS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, data, use, goodwill, or other intangible losses
• Any damages resulting from errors in medication administration
• Any harm resulting from reliance on information in the App
• Any damages exceeding the amount paid by you for the Service in the twelve (12) months preceding the claim

4.3 Healthcare Decisions

YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY HEALTHCARE DECISIONS MADE BY YOU OR ANYONE ELSE BASED ON INFORMATION STORED IN OR DISPLAYED BY THE APP.

5. Indemnification

You agree to indemnify, defend, and hold harmless Nana's Care Team and its owners, operators, officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the App, your violation of these Terms, or your violation of any rights of another person or entity.

6. Privacy and Data

The App stores health-related information that you enter. By using the App, you acknowledge that you are responsible for the information you enter, you have appropriate authority to enter information about the care recipient, and you will protect login credentials and not share account access inappropriately.

Your use of the App is also governed by our Privacy Policy.

7. Subscription and Payment

New users receive a free trial period. After the trial period, continued use requires a paid subscription. Subscription fees are billed monthly and are non-refundable except as required by law. You may cancel your subscription at any time.

8. Termination

We may terminate or suspend your access to the App at any time, with or without cause, with or without notice. Upon termination, your right to use the App ceases immediately.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the App. Your continued use after changes constitutes acceptance of the modified Terms.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

10.2 International Users

If you are accessing the App from outside the United States, you do so at your own risk and are responsible for compliance with local laws. By using the App, you consent to the transfer and processing of your information in the United States and agree that Colorado law will govern any disputes.

10.3 Dispute Resolution

Any dispute arising from these Terms or your use of the App shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Colorado, United States. You waive any right to participate in a class action lawsuit or class-wide arbitration.

11. Contact

For questions about these Terms, contact: support@nanascareteam.com

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.